FAQ

Frequently Asked Questions

1. What products do you sell?

We offer winter plush keychains and hanging ornaments, designed to add warmth, charm, and a playful seasonal touch to your accessories, gifts, and decorations.

2. How can I place an order?

Simply browse our website, add your favorite items to the cart, and follow the checkout process to complete your order.

3. How long does order processing take?

Orders are usually processed within 1-3 business days after payment is confirmed.

4. How long does shipping take?

Shipping times vary depending on the destination. Estimated delivery times are typically 7-15 business days, although delays may occasionally occur due to customs, carrier issues, weather, or peak seasons.

5. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

6. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at service@oauncre.com. We will do our best to assist you. Once an order has been processed or shipped, changes may no longer be possible.

7. What should I do if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery at service@oauncre.com with your order number and clear photos of the issue. We will review the situation and help resolve it as quickly as possible.

8. Do you accept returns?

Yes. We accept returns on eligible items within our return policy period. Items must be unused, in original condition, and in the original packaging.

9. Are shipping fees refundable?

Shipping fees are generally non-refundable unless the return is due to our error or a defective or incorrect item.

10. How can I contact customer service?

You can contact us using the details below:

Email: service@oauncre.com
Phone: +852 28581198
Address: Flat A, 3/F., International Ind. Bldg., 501-503 Castle Peak Rd., Cheung Sha Wan, KLN